Nice watch but BEWARE of the WARRANTY!I purchased this watch from Amazon (not a 3rd party) for my husband and was thrilled with Amazon's price and prompt shipping.However, the crown (knob you turn to set the date and time) fell off before he was even able to wear the watch for the first time!We didn't do anything harsh to the watch, we just set the time.So we looked through the box for the warranty information and discovered that the Tag Heuer warranty card was not included.When we inquired, Amazon told us that Tag Heuer warranty cards are not issued with watches sold by Amazon!Therefore we could not take it to an authorized dealer for repair.Instead we were instructed by the watch warranty service to return it to Amazon, but Amazon told us they couldn't take the watch back and told us to contact the watch warranty service.After multiple phone calls between Amazon and Amazon's watch warranty serivce, we were instructed to send the watch to a jewelry store contracted by Amazon for repair.We followed the directions completely and were told that the repair could take 4-6 weeks.It's been almost 3 months and still no watch.Amazon claims that they can no longer assist us because the watch is now at the repair center.Multiple calls to the repair center within the last month only yield more frustration - we've been told that they are waiting for a part, with no estimate on how much longer we will have to wait.Will update on the total repair time when I finally get the watch back.
So while the watch was beautiful, we are completely disappointed with Amazon's customer service, watch warranty, and repair service.
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